WeWork India’s fast-growing engineering team gains critical visibility and control, transforming chaotic workflow into predictable delivery and accelerating innovation.
⚡ Let's see how Middleware helped them
The Results
4x
50% ⇣
80% ⇣
80%
50% ⇣
The Challenge
As WeWork India rapidly scaled its engineering team, they faced growing operational challenges:
Limited visibility & predictability due to reliance on Jira and manual reporting.
~60% of work was unplanned (Adhoc Tickets), disrupting sprint planning and focus.
~50% sprint spillover, making consistent delivery nearly impossible.
Performance data took a week to compile manually, slowing decision-making.
The Solution
WeWork India implemented Middleware to overcome these challenges, which delivered:
Real-time visibility through unified, intuitive dashboards.
Seamless integration with Jira, GitLab, and existing tools.
Automated tracking of critical metrics, including DORA.
Actionable insights without changing existing workflows.
⚡Why Middleware?
The Impact
Middleware transformed WeWork’s engineering operations in just six months of adoption:
Predictability Soared
Planned Ticket Success Rate jumped by over 130% to ~95%, with Sprint Adherence rising by 80% to ~90%. Unplanned work and spillover plummeted by 50% and 80% respectively, creating a more stable and focused workflow.
Delivery Accelerated
PR Cycle Time saw a near 100% reduction, enabling significantly faster code integration and delivery cycles
Quality & Stability Improved
Incident recovery became over 93% faster, significantly reducing MTTR and minimizing downtime impact. Visibility into code reviews led to a 70% decrease in unaudited PRs, contributing to higher code quality.
Business Outcomes
More Predictable Feature Delivery
Enabling reliable execution on planned roadmaps and commitments.
Increased Engineering Capacity
Freeing up significant engineering time for high-value innovation and development.
Faster Time to Market with Features
Accelerating the delivery of new features and updates to customers.
Higher Product Quality & Stability
Leading to fewer production issues, faster resolution, and improved customer satisfaction.
About WeWork
WeWork India is one of India’s leading premium flex office space providers, aimed at creating flexible workspace solutions for companies of all sizes.
Since its inception in India in 2016, WeWork India has expanded across 61 locations in Chennai, New Delhi, Gurugram, Noida, Mumbai, Bengaluru, Pune, and Hyderabad
About Middleware
Middleware is the #1 engineering productivity platform, empowering engineering leaders with the tools needed to streamline workflows, automate reporting, and gain actionable insights such as,
Dora Metrics, Flow Metrics, Bottleneck Analysis, and more!
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