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🏆 Case Study

WeWork India Achieves 4x Planning Success and Cuts Unplanned Work in Half

Read how Middleware helped WeWork India take control of its engineering delivery below

⚡ What did they achieve?

The Results

400%

Planned Ticket Success

50%

Unplanned Tickets

80%

Sprint Spillover

80%

Sprint Adherence

✨ Problems we solved

The Challenges

As WeWork India rapidly scaled its engineering team, they faced growing operational challenges

Limited visibility

Reliance on Jira and manual reporting hinders predictability

Slower Decisions

Performance data took a week to compile manually

60% Unplanned Work

60% Work Unplanned

Disrupting sprint planning and focus

50% sprint spillover

Making consistent delivery nearly impossible

✨ How we solved them

Our Solutions

Real Time Visibility

Through our unified, intuitive dashboards

Actionable insights

To increase efficiency, KPIs and solve bottlenecks across teams

Automated Tracking of Critical Metrics

Including DORA

Seamless integration

Jira, GitLab, Slack, Meet and all existing tools

✨ How did it affect the organisation?

The Impact

Middleware transformed WeWork’s engineering operations in just six months of adoption

More Predictable Feature Delivery

Enabling reliable execution on planned roadmaps and commitments

Increased Engineering Capacity

Freeing up significant engineering time for high-value innovation and development

Faster Time to Market with Features

Accelerating the delivery of new features and updates to customers

Higher Product Quality & Stability

Leading to fewer production issues, faster resolution, and improved customer satisfaction

Before Middleware

After Middleware

Business Impact

High Unplanned Work:

58% Adhoc Tickets

Reduced Unplanned Work: Adhoc Tickets reduced by 14% (~50%)

Increased Engineering Capacity for High-Value Work

Slow First Response Time: ~1 day 18 hours

Faster First Response Time: ~60% faster (~17h)

Quicker Feature Iteration & Faster Feedback Loops

High Mean Time to Restore (MTTR): ~3 hours

Much Faster MTTR: Reduced to 42m 12s (>75% decrease)

Enhanced Product Stability & Quicker Incident Recovery

High Change Failure Rate: ~4.5%

Lower Change Failure Rate: 1.52% (~66% decrease)

Improved Deployment Reliability & Reduced Downtime

Slow DORA Lead Time:

~3 days 10 hours

Faster DORA Lead Time:

~35% faster (2d 5h)

Accelerated Feature Delivery & Faster Time to Market

High PRs Merged Without Review:

~140 per period

Reduced Unaudited PRs: ~18% decrease (~115)

Improved Code Quality & Adherence to Review Standards

Before Middleware

After Middleware

Business Impact

High Unplanned Work:

58% Adhoc Tickets

Reduced Unplanned Work: Adhoc Tickets reduced by 14% (~50%)

Increased Engineering Capacity for High-Value Work

Slow First Response Time: ~1 day 18 hours

Faster First Response Time: ~60% faster (~17h)

Quicker Feature Iteration & Faster Feedback Loops

High Mean Time to Restore (MTTR): ~3 hours

Much Faster MTTR: Reduced to 42m 12s (>75% decrease)

Enhanced Product Stability & Quicker Incident Recovery

High Change Failure Rate: ~4.5%

Lower Change Failure Rate: 1.52% (~66% decrease)

Improved Deployment Reliability & Reduced Downtime

Slow DORA Lead Time:

~3 days 10 hours

Faster DORA Lead Time:

~35% faster (2d 5h)

Accelerated Feature Delivery & Faster Time to Market

High PRs Merged Without Review:

~140 per period

Reduced Unaudited PRs: ~18% decrease (~115)

Improved Code Quality & Adherence to Review Standards

About WeWork

WeWork India is one of India’s leading premium flex office space providers, aimed at creating flexible workspace solutions for companies of all sizes.

Since its inception in India in 2016, WeWork India has expanded across 61 locations in Chennai, New Delhi, Gurugram, Noida, Mumbai, Bengaluru, Pune, and Hyderabad

About Middleware

Middleware is the #1 engineering productivity platform, empowering engineering leaders with the tools needed to streamline workflows, automate reporting, and gain actionable insights such as,

Dora Metrics, Flow Metrics, Bottleneck Analysis, and more!

Start Free Trial

💬 Testimonials

What Our Users Say

Middleware enabled tracking of sprint health, performance & growth
Our team has gotten healthier and more collaborative than ever before. It’s just been absolutely fantastic. The team at Middleware is always around, always available, I don’t know when they sleep.
Kris Chase
VP Engineering
Something we couldn’t get with other tools
Middleware has very robust data reports for both Jira and Github which is something we had trouble finding with other tools. We are able to get a more hollistic view of how well our teams are performing and identify gaps and bottlenecks that need to be addressed.
Marisa Bernstein
Technical Project Manager
The visibility into our processes we wanted
Our aha moment was when we could really see how long each story point actually took our team. The time saved now can be used to make our developers more productive by working closely with them.
Madanlal Arora
AVP Engineering
Jellyfish never clicked for me
Even with all that runway of maturity that they’ve developed, it wasn’t solving the problems. I didn’t like it. Middleware, on the other hand, felt like it was built exactly for me. I’ve tried Jira, GitHub, spreadsheets — everything. Middleware is what finally gave me my Fridays back.
Carlos Sanchez
Technical Project Manager

Middleware enabled tracking of sprint health, performance & growth
Our team has gotten healthier and more collaborative than ever before. It’s just been absolutely fantastic. The team at Middleware is always around, always available, I don’t know when they sleep.
Kris Chase
VP Engineering
Something we couldn’t get with other tools
Middleware has very robust data reports for both Jira and Github which is something we had trouble finding with other tools. We are able to get a more hollistic view of how well our teams are performing and identify gaps and bottlenecks that need to be addressed.
Marisa Bernstein
Technical Project Manager
The visibility into our processes we wanted
Our aha moment was when we could really see how long each story point actually took our team. The time saved now can be used to make our developers more productive by working closely with them.
Madanlal Arora
AVP Engineering
Jellyfish never clicked for me
Even with all that runway of maturity that they’ve developed, it wasn’t solving the problems. I didn’t like it. Middleware, on the other hand, felt like it was built exactly for me. I’ve tried Jira, GitHub, spreadsheets — everything. Middleware is what finally gave me my Fridays back.
Carlos Sanchez
Technical Project Manager

Read our customer stories

🤔 Frequently Asked Questions

Common Queries &

Answers

Can I use Middleware without granting access to my private codebase?

How does Middleware help with engineering productivity?

What makes Middleware an effective engineering productivity tool?

Can Middleware help me start measuring engineering productivity right away?

We have budget constraints. Are there any options for us?

We have worked with one of your competitors before but didn't really have a good experience, how is Middleware different?

Can I use Middleware without granting access to my private codebase?

How does Middleware help with engineering productivity?

What makes Middleware an effective engineering productivity tool?

Can Middleware help me start measuring engineering productivity right away?

We have budget constraints. Are there any options for us?

We have worked with one of your competitors before but didn't really have a good experience, how is Middleware different?

Made with ❤️ in Delaware, USA

Middleware

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Pull Request Insights

Cockpit

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Vs Jellyfish

Vs Swarmia

Vs LinearB

Vs Hivel

Made with ❤️ in Delaware, USA

Middleware

About Us

Pricing

Security Policy

Terms

Products

Cloud App

Jira Plugin

Open Source

Resources

Blog

Videos

Features

Project Flow

DORA Metrics

Pull Request Insights

Cockpit

More Features

Compare

Vs Jellyfish

Vs Swarmia

Vs LinearB

Vs Hivel

Made with ❤️ in Delaware, USA

Middleware

About Us

Pricing

Security Policy

Terms

Products

Cloud App

Jira Plugin

Open Source

Resources

Blogs

Videos

Features

Project Flow

DORA Metrics

Pull Request Insights

Cockpit

More Features

Compare

Vs Jellyfish

Vs Swarmia

Vs LinearB

Vs Hivel

Made with ❤️ in Delaware, USA

Middleware

About Us

Pricing

Security Policy

Terms

Products

Cloud App

Jira Plugin

Open Source

Resources

Blog

Videos

Features

Project Flow

DORA Metrics

Pull Request Insights

Cockpit

More Features

Compare

Vs Jellyfish

Vs Swarmia

Vs LinearB

Vs Hivel

Middleware enabled tracking of sprint health, performance & growth

Something we couldn’t get with other tools

The visibility into our processes we wanted

Jellyfish never clicked for me

Middleware enabled tracking of sprint health, performance & growth

Something we couldn’t get with other tools

The visibility into our processes we wanted

Jellyfish never clicked for me